Premier Field Engineering (PFE) provides technical leadership for Microsoft’s Premier customers around the world to promote health in their IT environments through onsite, remote and dedicated support services.
Okay, so what does all that really mean? If I’m a PFE, what will I be doing?
Cindy Parrish, one of Microsoft’s Recruiters has been talking to our PFE’s to get their personal stories. For the next several weeks we will answer that question, so that you have a clear picture of the PFE role at Microsoft.
Welcome to Wednesday and an explanation of what it’s like to be a PFE by a current PFE in their own words.
Here’s what Randy has to say about his job:
My story @ Microsoft starts 15 years ago in phone based product support, when I was fresh out of college and eager to do great things with great people. I was fortunate enough to get an interview, then subsequently work at the Charlotte site supporting Exchange Server for Professional and Premier level customers. I found out very quickly how demanding and rewarding day to day interactions could be working within the services division. Knowledge level needed to be extremely high. The ecosystem, and therefore, in turn, Microsoft was ever evolving and adapting. This presented a lot of new personal challenges. I loved it. There wasn’t one boring day.
It wasn’t long though before I found myself wanting to make a bigger impact for customers, my career, and for Microsoft. This inevitably led me to Premier Field Engineering. Now, after being part of the PFE organization for 9 years, I’ve found that these fundamentals largely have not changed. Every day is still exciting. Every day is a challenge. Every day is a learning experience. Our largest customers have diverse and sometimes challenging political requirements. I think it takes a special type of person to adapt and thrive off of this environment. That is why those of us who do this, wouldn’t want to be anywhere else. To me, a great day is one where I’m presented with a brand new problem/issue/situation that there is no obvious or quick answer to. This gives me a chance to delve in to and challenge myself mentally. In the end, when a solution has been delivered and the customer is very satisfied, that makes me very happy.
Our exceptional management staff, coupled with the non-standard work environment does a great job of allowing individuals to really standout while also giving you the freedom to work the way you want to work. Great ideas are received with open eyes and minds. That’s what allows Microsoft to innovate so readily.
I truly believe this is the greatest company in the world and PFE is one of the greatest organizations within it. Every day PFE is winning customers for Microsoft through great service and great experiences. I’m very lucky to be a part of the journey. If this sounds like you, then you wanna work with me!”