Premier Field Engineering (PFE) provides technical leadership for Microsoft’s Premier customers around the world to promote health in their IT environments through onsite, remote and dedicated support services.
Okay, so what does all that really mean? If I’m a PFE, what will I be doing?
Cindy Parrish, one of Microsoft’s Recruiters has been talking to our PFE’s to get their personal stories. For the next 9 weeks we will answer that question, so that you have a clear picture of the PFE role at Microsoft.
Welcome to Wednesday and an explanation of what it’s like to be a PFE by a current PFE in their own words.
Here’s what Christine says about her job:
The Premier Field Engineering (PFE) role is not a job, but a fun and exciting way to work. The position is not a typical 9-5 job where you come into the same place every day and do the same work day in and day out. The PFE role is split into two main groups, a dedicated group that has specific customers and a transactional group who has different customers usually every week.
I am a Transactional Engineer and have the ability to travel to multiple places. From a technology viewpoint, this role has given me a chance to see every type of Site and problems there are. I specialize in System Center Configuration Manager and have had the privilege of working with very simple sites to something incredibly complex multiple site levels deep with hundreds of remote sites scattered across the world, along with everything in-between. I get to work introducing new companies to the product, training IT groups to use the product, working with experts to troubleshoot and resolve the product, speaking and presenting to everyone from the IT helpdesk to managers to CIOs.
And here’s an example of what being a PFE is all about: A few months ago, I was sent to a company that needed some assistance with Configuration Manager. They had the application installed and working, but the original administrator had moved on. A new employee was expected to run the application – someone who had never seen the product nor opened up the administrative console. For those that have worked with Configuration Manager that is the equivalent of being thrown into a very deep pool and learning to sink or swim quickly. After spending a few days explaining and showing how everything works, that employee was able to troubleshoot issues, send accurate reports to management, and have the basic knowledge to fully understand how the product worked. I left the customer with the satisfaction that the company was able to accomplish more with client management then before and also seeing understanding in the employee and knowing that with my help, his knowledge of the product increased and his stress level decreased. I saw results that I had made a difference not only with the employee but with the company as a whole.
As a final note, the basis of being a PFE is about teaching or transferring knowledge to others in everything we do and having the satisfaction of seeing that knowledge make a difference.