Mikel Hancock, Premier Field Engineer Manager for the US west region talks openly about the qualities he looks for when hiring Engineers.
I look for:
Leadership at an interpersonal level, something you sense, but cannot put a value on.
Passion for their chosen technology
Outstanding communicators with strong customer facing communication skills.
• Unlike typical engineers that are bit oriented (black and white) I need engineers that can see the “grey” in customer needs and f2f communication
• Have the ability to:
o communicate with customers openly about how to achieve their goals
o Understand the pain the customer feels at any given time, be an “empath” (new word) to customers when circumstances dictate. Must be able to do the “Spock” thing.
o Partner with the customers to achieve something beyond what is currently capable or envisioned in their environment with proper use of our technology.
Strong sense of community- local community or technical community, does not matter, but some sense of greater organizational membership for a common good or goal.
Ability to be a team player that wants to lead and mentor peers.
Ability to have boundaries on commitments at appropriate times to customer demands.
Confidence, confidence, confidence… not arrogance, confidence!