Wanna work with me Wednesday

Ryan

Premier Field Engineering (PFE) provides technical leadership for Microsoft’s Premier customers around the world to promote health in their IT environments through onsite, remote and dedicated support services.
Okay, so what does all that really mean? If I’m a PFE, what will I be doing?
Cindy Parrish, one of Microsoft’s Recruiters has been talking to our PFE’s to get their personal stories. For the next several weeks we will answer that question, so that you have a clear picture of the PFE role at Microsoft.
Welcome to Wednesday and an explanation of what it’s like to be a PFE by a current PFE in their own words.
Here’s what Ryan has to say about his job:
I often get asked what is PFE or what do you do at Microsoft? The simple answer is that we provide proactive and reactive support to customers for specific product. But what does that really mean? Well, it basically means that I help customers solve problems either before or after they happen, though my preference is to do it beforehand. If Microsoft needs to send a technology specialist onsite to diagnose an issue or fix a problem, PFE is who gets sent.
The best times I have in PFE are when I get to help customers with difficult technology decisions and provide them in-depth product training so they are able to face the demanding IT challenges in today’s enterprises. For example, in the past year I have been working with a customer to help guide their development process and UI design for a system they are developing on SharePoint 2013. When this project started it was in 2010 and most of the Silverlight forms had been modified to show an enormous amount of information beyond just the form input, which was taking between 1 and 5 minutes to load. This was obviously a big issue from a user perspective. Through analysis of the physical and logical architecture it was determined there were performance problems due to WAN implementations of the data gathering processes, poor logical architecture and bad coding practices. Through several onsite engagements with the customer a new logical architecture and redesign of the application occurred and has resulted in a well performing and customer friendly user interface.
This is just one of many examples of the exciting work I get to every day with customers. But not only do I get the amazing customer experiences, I also get to work with some of the best engineers on the planet in the technology that I love! In this role I have opportunities to learn from these engineers and contribute to the training that is consumed by both internal and external customers. So… Wanna work with me?

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Categories: Uncategorized | 4 Comments

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4 thoughts on “Wanna work with me Wednesday

  1. prashant

    yay Mr. Bushnell

  2. Hi John,

    I would love to work with you.

    -Gulab

  3. Thanks a lot for sharing this with all folks you really know what you’re talking approximately! Bookmarked. Kindly additionally discuss with my site =). We could have a link exchange agreement between us

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