Monthly Archives: November 2013

“Xbox One is not just about a console….”

“Xbox One is not just about a console, it’s about experiences. In CSS our focus is on creating the right Support experience that educates and enables customers to get back to the core Entertainment experiences.”

Brian McGough, CSS DES Release Manager for Xbox One

Brian Xbox ONE

Now that you’ve had the weekend to play around with it, here is a great resource to make sure that you get the most out of YOUR Entertainment experience.

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Meet Tim the TAM (Technical Account Manager): He jumps over fires for his customers and empowers them with Microsoft technology.

Do you have a passion for Technology, People and Process? If so read further, but be warned this isn’t your grandmother’s Service Delivery. This is Service Delivery TAM (Technical Account Manager) style at Microsoft.

touh mudder

You Might Be a Microsoft TAM If:

  1. You lose sleep in anticipation of or are the first of your friends to purchase the first Microsoft OS, Windows phone, Xbox or Surface.
  2. You are able to traverse political customer waters without leaving a trace of perspiration.
  3. You are fanatical about the customer experience and delivering first in class Enterprise Service Delivery.

If you answered yes to the questions above, we implore you to learn more about Microsoft Enterprise Services because you my friend might have an amazing career right around the corner with Microsoft. Check out some of Premier’s Tough TAM Talent team building Microsoft Tough Mudder style:


If we’ve peaked your interest, click below to apply:

US Premier Career Site

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First DigiGirlz Event Held in Turkey!

First DigiGirlz Event Held in Turkey
Microsoft DigiGirlz day was held on 25th October, 2013 in İstanbul, Turkey for the first time ever with 35 high school girls. First of all, I would like to give my special thanks to Future Forum MEA group giving me the opportunity to organize this event and Kemal Özel, supporting me with the organization and to all of our speakers, Burak Bayburtlu, İbrahim Kıvanç, Yasemin Çelik, Ege Önelçin and İpek Tunca.
I would like to start with the feedback video from the organizer of the participants that made us really proud:!574&authkey=!AGDKyU0UALEvOCM
DigiGirlz gives high school girls the opportunity to interact with Microsoft employees and managers on the subjects like career planning, information about technology and business roles, thought-provoking exercises, and interesting Microsoft product demonstrations. We started with a keynote by me, Işıl Efe regarding on why we were there and sharing my professional experiences with the participants.


The second speaker was Kemal Özel, from Turkey HR department, who made a brief overview about MS WW&Turkey, and sharing valuable information how Microsoft supporting diversity and giving very surprising and motivating numbers in terms of women participation in MS Turkey comparing to general IT business.


Our third speaker was Burak Bayburtlu, from MS DPE team who used to work freelance as a blogger before Microsoft.The students were very interested in his freelance experience and corporate life experience. The interesting questions asked to him are listed in the left pane in Turkish  There are smart questions like “Which one do you prefer in IT, freelance or corporate?” , “How do you define “being developer”, “What are the requirements to be a developer?”



Our fourth speaker was İbrahim Kıvanç, from MEA DPE team. He talked on mobile solutions in our daily life, he was just a real example of how to become a “cool geek”  The students were totally engaged and I am sure most of them just dreamed of developping a mobile app. When İbrahim asked them about their ideas for mobile apps, we felt excited again with their creatidigi5ve ideas.

The sixth speaker was Yasemin Çelik, who is an SDM from Services organization and who just participated all student programmes, Microsoft Student Partner, ImagineCup, Internsip and MACH Programme. It was very motivating to listen to Yasemin since it was a very good presentation which was just telling us how her MS dream came true when she was really young, around 20 years old.


The fifth speaker was Ege Önelçin, he made a great demonstration on Windows 8 devices and the students had the opportunity to work on with the devices during the break. He had quite smart replies on questions of opponents’ products


Our last speaker was İpek Tunca, who is the director of MEA CPE, having a real success story and a long MS journey heading up to 13 years, which was started in US, went on different countries in US and going on with a great acceleration in Turkey. She shared her valuable tips & tricks about career advice.


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The Microsoft onboarding experience – by Newbies to Microsoft!

The Microsoft onboarding experience – by Newbies to Microsoft!

msft experience by newbies

      Microsoft expeirence by newbies 2

 microsoft experience by newbies 3


Firstly, let me take this opportunity to introduce myself.  I am Brett, a Staffing Consultant based in sunny Dubai and my role is to manage Services recruitment for the whole MEA (Middle East & Africa).  Typically vacancies managed by me would include jobs like Architects, Consultants, Technical Account Managers, Services Executives (sales), Engagement Managers, Projects Managers and of course Services Leadership. I’m always on the lookout for top talent and I will always make myself available to chat to everyone remotely interested in Microsoft, it’s kind of my policy; literally! So before I go on any further just know – If you need advice on anything related to vacancies at Microsoft Services, well then I’m your man.

Included in this blog are actual personal accounts of Microsoft Newbies and their experiences of our hiring process and their first days on the job, who of course was all hired by yours truly.  First up is Roger, who was hired as Senior TAM (Technical Account Manager) in Lebanon.   My questions are in bold and remember they was all under oath!  So Roger, how would you describe your initial experiences of your recruitment process?  “The recruitment process started by the end of November 2012 and lasted for one month and half. It was a very professional and very well organized process during which I was guided by the staffing consultant (Brett) who always answered all my inquiries and patiently listened to my demands”.  (Clearly I was bribing him!)

Xavier was hired as a Business Excellence Manager in Dubai and I asked him; what support did he received from the hiring team? “Welcoming experience at Microsoft is great. Structured and planned from day one. Microsoft is a scary company: Billions of customers, billions of revenue, tons of products and tens of thousands of employees. You have the feeling you will never absorb something like that. It is like something that cannot be absorbed by a single person, but everybody was very open and kind, always asking about how it works, and how you feel. I had the feeling they knew better than me what I experiencing. The “Welcome Experience” is great. It helped me a lot in the first days. However it required me to study it, taking notes and reflecting to get full advantage of it. The “MEA onboarding training” was even better, as you have the opportunity to do questions and settle down global concepts to the local reality, and better understand the subsidiary structure. But the greatest thing was the meetings I had with all my colleagues at Gulf and at MEA level. They provided to me all what I really needed.

We hired Blessing as a Senior TAM in Nigeria and she gave her initial thoughts on Microsoft Services?  “The first day I arrived at the office in Lagos, I saw a rollup banner with my name welcoming me, I honestly thought, this cannot be real! The entire welcome experience was so authentically warm and the entire team was very, very helpful in getting me ramped up and ready to deliver on my commitments. It didn’t take long for me to begin to feel like an intricate part of the team. This really helped with my confidence levels when I began to engage with customers.   All in all, I think Microsoft is a great place to work and I especially love working in Microsoft Services because the unique focus on customer value realization resonates very deeply with me. I think TAMs rule and the Premier support offering is unrivaled amongst OEMs!

Last up was Achille, who took the role of Infra Consultant in Nigeria and I simply asked; after joining Microsoft Services is it how you expected?  “To be honest it is more than expected, as it give me the opportunity to learn lots of cool stuff in a very short period of time!”

Well there you have it folks, Microsoft Services is fresh, exciting and “cool”

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