Monthly Archives: April 2014

This is your mission – should you choose to accept it….

public sector services

MISSION POSSIBLE – MAY 2014

Join us in our Race to the Finish – FY14 Q4

Microsoft Public Sector Services in partnership with the local DC WiT Chapter, Military to Microsoft (M2M) and our Microsoft Services Diversity Champions is excited to announce our Mission Possible Event Series!

Throughout the month of May, we will be hosting exclusive interview events and networking opportunities across the entire Public Sector Services Business!

 Now is the time to refer your friends and colleagues!! 

Premier Field Engineer: Consultant:
Provides technical support for Microsoft’s enterprise customers world-wide through onsite and remote support services.  Act as the primary onsite technical contact, advanced technical troubleshooting support and problem resolution for customers, including issues escalated to the highest levels of management. Requires both broad and deep technology knowledge and the ability to architect a solution by mapping a customer’s business problem to an end-to-end technology solution.

 

Technology Targets:
  • SQL
  • Systems Center
  • Identity Management / FIM
  • Exchange / Platforms
  • Lync / Voice

 

To be considered for this exclusive event, please send candidate resumes to esref@microsoft.com

Be sure to indicate “Mission Possible Events” in the Subject Line

 

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A day in the life: Technical Account Manager

Have you ever wondered what “A Day in the Life” looks like for some of our roles here in Microsoft Services?

Join me on this series as we discover just what these people do!

 

If you have an entrepreneurial drive are motivated by exceeding your internal and external customers’ expectations, and are good at influencing and building relationships, we want to hear from you!
With your extensive industry and technical knowledge you will be able to anticipate business needs for our key clients and provide exceptional delivery in a career with an industry and thought leader that is embracing the Software and Devices era.
Technical Account Management at Microsoft This role is all about service delivery management.

As the conduit between your customers and our global resources, you’ll manage relationships with clients, their relationship with our technology and a range of activities related to improving the operational health of their IT.
The value the Technical Account Manager brings to Microsoft is increased customer satisfaction, reduced support costs, and the awareness needed around product improvements.

Wanna know more?  Check it out! Technical Account Manager

Ready for your next career?  Check out our openings today!

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A day in the life: Support Engineer

Have you ever wondered what “A Day in the Life” looks like for some of our roles here in Microsoft Services?

Join me on this series as we discover just what these people do!

 

Inspire and be the difference.
What do you think of when you hear Microsoft? We think of passion, we think of inspiration, we think of collaboration, we think of innovation, and it’s our employees who make this happen. At Microsoft we’re changing the way the world works and plays while making a difference in the lives of millions by bringing best and the brightest minds together.

Support Engineer Deliver high quality service to Microsoft Enterprise customers by solving complex technical problems and helping to pro-actively prevent new issues. Work on high priority customer critical situations.

Technical Expertise Determine problem and narrow to a specific component while managing the customer’s expectations for resolution. Apply expertise to resolve multiple issues. Collaborate across teams and technical product issues leveraging global resources as needed to resolve customer issues.

Knowledge Sharing Develop workshops for colleagues, aimed to help them ramp with new technology. Attend regular team conference calls to discuss top issues, triage open cases and information sharing practices.

Passion for Technology Be innovative and passionate by providing solutions using the latest Microsoft technologies. Enjoy learning about new technologies, products and tools which can help you find a solution for a specific customer problem.

Proactive Services Develop workshops for customers and for colleagues.

Product Quality Identify if customer problem is caused by product defect and if so make the product team aware by filing a bug report or a design change request.

Wanna know more?  Check it out! Support Engineer

Ready for your next career?  Check out our openings today!

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A day in the life: Service Delivery Manager

Have you ever wondered what “A Day in the Life” looks like for some of our roles here in Microsoft Services?

Join me on this series as we discover just what these people do!

Do something extraordinary with your talent.

 

What do you think of when you hear Microsoft? We think of passion, we think of inspiration, we think of collaboration, we think of innovation, and it’s our employees who make this happen. At Microsoft Services we’re changing the way the world works and plays while making a difference in the lives of millions by bringing best and the brightest minds together.

 

Microsoft Services Delivery Managers operate in one or more of the following areas:

 

Account Management of single or multiple customers.

 

Technical Support Manage the timely resolution of customers’ technical support requests, using appropriate re- sources and escalation paths where necessary.

 

Technical Services Provision of technical and systems management advisory services. Ensure skills transfer and customer readiness through the provision of workshops, training events, and so forth.

 

Technical Knowledge The development and maintenance of a good working knowledge of current and future Microsoft® products and technologies.

 

Partnering Formation and maintenance of effective working relationships with Microsoft partners, the Microsoft product groups, sales, and other functions within Microsoft, as well as external bodies as required.

 

The role of the Service delivery manager have more emphasis than ever on the delivery of the proactive elements of the service. This part of the role requires creativity and entrepreneurial skills which drives the innovation.

Wanna know more?  Check it out! Service Delivery Manager

Ready for your next career?  Check out our openings today!

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Great Career path for Greater Women!

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One of our dedicated staffing consultant in Egypt has been collecting some amazing feedback from two talented Premier Field Engineers part of the Microsoft MEA team. Read their stories – you will get a feel on what it’s like to be an active working woman, both professionally and personally successful!

What do you value most at Microsoft?

–          Pelin: “Microsoft values employees as equal without considering their nationality, religion and gender. Diversity is strongly emphasized to give everyone equal chance.”

–          Lamia: “Microsoft values defined in the investments MS putting in people which you can’t find frequently in many organizations and this investments divided it equally between all employees regardless about the gender or any other considerations so, everyone has the chance to grow and success.”

What is the best part of your job?

–          Pelin: “Challenge. You use all your abilities and tenant to be most successful.”

–          Lamia: “I agree with Pelin it’s Challenge and Competitions. As we are working in a big organization with high standard of people from skills either soft or technical skills the competitions will be high and always you will find someone who is raising the bar!”

How do you manage the work/life balance?

–          Pelin: “There is no difference between female and male employees in that subject. We all need to work hard when needed but we get compensation when needed, which helps us to spend time with our families as much as we can.”

–          Lamia: “I agree with Pelin. There is no difference between female and male employees in that subject. However, I believe ladies can lead in Microsoft and take managerial paths as we have a great female Microsoft material who can be used to serve Microsoft in leadership positions. And always there is a room to rest when it’s need it!”

What advice would you give to other females from your country/area, potentially considering joining Microsoft?

–          Pelin: “There is no easy job. If you want to be successful and be proud of working for the world’s leading technology company, you need to work hard but what you get at the end will be well worth to it.”

Lamia: “Be unique in any environment one of the tasks which you need to achieve with hard working and creativity and that in any organization and when it comes to Microsoft be creative and taking new challenges one of the keys to success  and that what Microsoft build and invest

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A day in the life: Program Manager

Have you ever wondered what “A Day in the Life” looks like for some of our roles here in Microsoft Services?

Join me on this series as we discover just what these people do!

You provide the passion. We’ll provide the opportunities.

 

What do you think of when you hear Microsoft? We think of passion, we think of inspiration, we think of collaboration, we think of innovation, and it’s our employees who make this happen. At Microsoft we’re changing the way the world works and plays while making a difference in the lives of millions by bringing best and the brightest minds together.

Microsoft Program Managers operate in one or more of the following areas:

Project Management

The management of projects of various size and complexity that deliver end to end solutions or platform and infrastructure deployments. This may include working on customer or partner sites.

Bid Management

Presales activities including proposal generation, customer presentations, scope management, expectation setting of the customer or partner, and contract negotiations.

Technical Knowledge

The development and maintenance of a good working knowledge of current and future Microsoft® products and technologies.

Partnering

The formation and maintenance of effective working relationships with Microsoft partners, the Microsoft product groups, sales, and other functions within Microsoft, as well as external bodies as required.

Wanna know more?  Check it out! project-manager

Ready for your next career?  Check out our openings today!

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