A day in the life: Service Delivery Manager

Have you ever wondered what “A Day in the Life” looks like for some of our roles here in Microsoft Services?

Join me on this series as we discover just what these people do!

Do something extraordinary with your talent.


What do you think of when you hear Microsoft? We think of passion, we think of inspiration, we think of collaboration, we think of innovation, and it’s our employees who make this happen. At Microsoft Services we’re changing the way the world works and plays while making a difference in the lives of millions by bringing best and the brightest minds together.


Microsoft Services Delivery Managers operate in one or more of the following areas:


Account Management of single or multiple customers.


Technical Support Manage the timely resolution of customers’ technical support requests, using appropriate re- sources and escalation paths where necessary.


Technical Services Provision of technical and systems management advisory services. Ensure skills transfer and customer readiness through the provision of workshops, training events, and so forth.


Technical Knowledge The development and maintenance of a good working knowledge of current and future Microsoft® products and technologies.


Partnering Formation and maintenance of effective working relationships with Microsoft partners, the Microsoft product groups, sales, and other functions within Microsoft, as well as external bodies as required.


The role of the Service delivery manager have more emphasis than ever on the delivery of the proactive elements of the service. This part of the role requires creativity and entrepreneurial skills which drives the innovation.

Wanna know more?  Check it out! Service Delivery Manager

Ready for your next career?  Check out our openings today!

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