A day in the life: Support Engineer

Have you ever wondered what “A Day in the Life” looks like for some of our roles here in Microsoft Services?

Join me on this series as we discover just what these people do!

 

Inspire and be the difference.
What do you think of when you hear Microsoft? We think of passion, we think of inspiration, we think of collaboration, we think of innovation, and it’s our employees who make this happen. At Microsoft we’re changing the way the world works and plays while making a difference in the lives of millions by bringing best and the brightest minds together.

Support Engineer Deliver high quality service to Microsoft Enterprise customers by solving complex technical problems and helping to pro-actively prevent new issues. Work on high priority customer critical situations.

Technical Expertise Determine problem and narrow to a specific component while managing the customer’s expectations for resolution. Apply expertise to resolve multiple issues. Collaborate across teams and technical product issues leveraging global resources as needed to resolve customer issues.

Knowledge Sharing Develop workshops for colleagues, aimed to help them ramp with new technology. Attend regular team conference calls to discuss top issues, triage open cases and information sharing practices.

Passion for Technology Be innovative and passionate by providing solutions using the latest Microsoft technologies. Enjoy learning about new technologies, products and tools which can help you find a solution for a specific customer problem.

Proactive Services Develop workshops for customers and for colleagues.

Product Quality Identify if customer problem is caused by product defect and if so make the product team aware by filing a bug report or a design change request.

Wanna know more?  Check it out! Support Engineer

Ready for your next career?  Check out our openings today!

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