A day in the life of an Enterprise Architect: Nichola J. Pelot

Nic - work profile

I’d like to introduce you to Nichola J. Pelot. She’s an Architect, Enterprise Strategy in our Services group here at Microsoft.  Nichola has been with Microsoft for 9 month’s now, and she’s about to tell us what she does, and why she does it.


Tell us what you do in your day to day role:

Each day brings different challenges and different rewards, and it is rare that any two days are the same, which makes the role both exciting and rewarding.

At its core my role involves helping our clients understand how they can maximize their technology investments to deliver value for their business.

Often I am called upon to act as a bridge between the technical and business community; being a great listener, a great communicator, and having a great deal of empathy are key attributes to being successful.

Being able to understand the business drivers and challenges and speak to the business in their language is foundational.

Being able to talk to the technical teams in their language is crucial.

I tell friends that my role requires me to be bi-lingual – conversing in the language of technology one moment and in the language of business the next.

Switching between the two styles happens regularly and often occurs in meetings with both groups present.


My role involves helping an organization to change how it views technology, and as we all know, change is hard.

However, there is nothing more rewarding when you see both the business and IT come together with common goals, a common language and a common solution.


Practically speaking, I can be developing presentations to give to IT leaders or business leaders on one day; the next, working with the IT strategists on developing a framework to help define their approach to “going to the cloud” or “going mobile”; the next, preparing for and leading workshops to understand the employee or client journeys. Suffice to say, variety is at the heart of this role.


How does your role at Microsoft enable you to have an impact on the world?

My role helps me to have an impact on the world by helping others to excel.

By helping clients to accelerate delivery of a new product, new idea, new capability, I help them to be successful.

The clients I work with range from banking organizations, to engineering organizations, to travel organizations.

Each of them have an amazing set of offerings for their clients, by helping them to better serve their clients I am having a positive effect on the world.

Looking internally Microsoft has an amazing culture that embraces sharing. Sharing your experiences, your knowledge, and your ideas. As a result, I have an impact on my fellow employees by actively participating in this culture, and my fellow employees have had a huge impact on me in sharing what they know.


What made you decide to work at Microsoft?

I chose to come work for Microsoft based on my experiences of interacting with their employees.

The positive attitude, thirst for learning, and enthusiasm for Microsoft’s products, offerings, and capabilities was infectious, and I wanted to become part of that family.


What is it about Microsoft that keeps you here?

Being a relatively new employee, the same drivers that brought me here are keeping me here.

I have learnt not only are my colleagues enthused about the company and its products, but also, they are genuinely interested in me, my views and what I have to offer and are exceedingly willing to help however they can to make me successful


What activities do you enjoy in your spare time?

As a Floridian, by way of Scotland, I enjoy anything that involves being in the sunshine and the warmth. From paddle boarding, to swimming, to sailing.


nichola Pelot word cloud.jpg

Thank you Nichola!

If you are interested in a career with Microsoft Services, you can learn more and search for jobs here!  Microsoft Services Careers

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Women Think Next 2014 – Event

HeaderWomen Think Next is the annual center stage event for women in technology and was initiated by Microsoft in Israel with the objectives of networking, getting to know tech women colleagues in other hi-tech companies and creating new connections and business opportunities.

About the external audience, now prospects, that attended the 5th annual event on May 14:

Almost 600 tech female professionals attended, representing different positions in the booming Israeli hi-tech industry- They came across company sizes- from global hi tech companies to start-ups, tech units in the military, government etc., and also across levels and disciplines- R&D positions, Sales & Marketing and entrepreneurs. During the networking the women actively used the “LinkedIn- Boost your profile” booths.

On the agenda under the theme “Tech women leading the change”
Sue Bevington

Sue Bevington, Corporate VP HR, Sales Marketing and Services Group was talking about the unfolding transformation of the role of women in the workplace and in technology in particular and how all of women are at the VANGUARD of that transformation. In her words: “You lead that transformation to the finish line EACH DAY that you go to work and work harder than the job demands and move the industry forward; EACH DAY that you work towards personal advancement and excellence in your careers; EACH DAY that you inspire another girl, or boy, to choose this calling, to follow your lead, to reshape what technology can do for the world!”


Jennifer Chayes

Jennifer Chayes, Distinguished Scientist and Managing Director, Microsoft Research New England and NYC was talking about creating & leading Microsoft Research labs, her personal journey, what she has learned along the way and what helped her to get here. She shared lots of great learnings, among them: “Allow yourself to dream big dreams– see what’s missing in the world today…articulate your vision to inspire others to join you”. And “Never, ever let go. The key is to keep in the race, lean into the challenges, and try to surround yourself with amazing people who’ll always have your back”.


 Dana porter

Dana Porter – Rubinshtein, Director, Strategy & Business Management at ILDC, led a panel with varied participants that shared their personal journey around leading a change, each in her own org and environment:

  • Anat S. Amir, Founder of Mango Tree LTD, Former CMO of Google Africa and Head of Marketing for Android and Google Mobile in EMEA
  • Colonel Merav Davidovits, Tech Unit at the Israeli Defense Force
  • Prof. Yonina Eldar, Head of SAMPL Lab, Dept of Electrical Engineering, Technion
  • Shira Lev-Ami, CIO, Ministry of Health
  • Marni Mandell, Head of Business Development, Roojoom
  • Liora Shechter, CIO, Tel- Aviv municipality


The last part of the event was roundtables moderated by Microsoft women and more Networking.RT1 RT2 rt3
The next day, May 15, we held the Women Think Next- Students’ Edition with Top female students from CS/ related Eng tier 1 faculties, with Jennifer Chayes as keynote speaker focusing on her career journey and her time as a student.Microsoft employees spent time with the students, sharing with their employment experience and tips to jump start their career, and college positions were offered.

Read More & Pic of “Women Think Next- Students’ Edition”. 

Here are just a few quotes by participants: 

I left the morning, with my ‘batteries charged’ looking forward to my next professional challenge, knowing that I am not alone, not afraid to try and that I can and will succeed”. 

“Thank you for creating an event that focused on the strengths of women.

Thank you for allowing these amazing women to share their journeys and tips towards their success”. 

quotes 1 Quotes 2

Want to see the materials that enable us to Tell Our Story?

Pictures from Women Think Next eventmicrosoft_woman_booklet023 Movie Women@Microsoft in Israel


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Microsoft Consulting Services to host a Career Invitational on Thursday June 12th at 6:00pm in NYC!



If you have current or previous consulting experience (5+ years), are open to travel and have technical skills focusing on Dynamics (ERP/CRM), Application Development, Desktop Deployment, Identity Access Management, System Center, Exchange, Lync, SharePoint Architecture/Infrastructure or Windows Server – then you don’t want to miss this!

Appetizers and drinks will be served.

For more information and to register please click the following link: http://aka.ms/Tcz4iz

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Microsoft to host a Senior Women’s VIP Networking event


On the evening of Thursday, May 29, 2014 SMSG Staffing will be hosting a Senior Women’s VIP Networking event for external females in the sales, services and marketing professions in the Seattle area.

Attendees will spend the evening engaging with senior leaders from across the SMSG organization.

Dinner & Drinks will be served and registration is limited.

If you’d like to take be considered for this exclusive opportunity, please email us with your resume to webinars@microsoft.com – Subject line: SMSG Women’s Networking Event, May 29th.



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“Change is the only constant”

change is the only constant

A lot has happened since I joined the MACH program.

Why I decided to join in the first place is something you can read on Meet the MACHs – Stefanie Steenbrugge.

This is the sequel of my story.


Only one year after my debut as a Marketing MACH, I was offered to take on an additional role as Partner Account Manager for Learning Partners. I immediately believed it was the perfect opportunity to get introduced into the world of sales and broaden my knowledge outside my comfort zone. I changed direction, but so did Microsoft, and so did the people around me. Managers and team members came and went. Colleagues became friends, all sharing experiences in one big international network of young professionals. Eager to learn and continuously adjusting to an ever-changing market, I acquired new skills whereas Microsoft acquired companies such as Nokia and Yammer.

Combining both roles was challenging, exhausting at some times. However, it taught me to work more efficiently and to prioritize, and at Microsoft hard work pays off. By the end of my second year I received a Gold Excellence award, a special honour for top performing employees. Each time I get to the next level, I can hardly believe I just did. Microsoft has the ability to reveal talents you thought you never had. Thanks to a wide range of soft skill trainings and the possibility to attend highly valued IT networking events, the sky is the limit. Never think something is a bridge too far. Always remember you are surrounded by many intelligent and highly motivated people who will never withhold a helping hand. Don’t be afraid to ask for advice, from colleagues or customers, inside or outside your team. Use their suggestions as bricks to build any bridge you want.


What changes will you make this year? Start by checking out job opportunities in Microsoft Services here!

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This is your mission – should you choose to accept it….

public sector services


Join us in our Race to the Finish – FY14 Q4

Microsoft Public Sector Services in partnership with the local DC WiT Chapter, Military to Microsoft (M2M) and our Microsoft Services Diversity Champions is excited to announce our Mission Possible Event Series!

Throughout the month of May, we will be hosting exclusive interview events and networking opportunities across the entire Public Sector Services Business!

 Now is the time to refer your friends and colleagues!! 

Premier Field Engineer: Consultant:
Provides technical support for Microsoft’s enterprise customers world-wide through onsite and remote support services.  Act as the primary onsite technical contact, advanced technical troubleshooting support and problem resolution for customers, including issues escalated to the highest levels of management. Requires both broad and deep technology knowledge and the ability to architect a solution by mapping a customer’s business problem to an end-to-end technology solution.


Technology Targets:
  • SQL
  • Systems Center
  • Identity Management / FIM
  • Exchange / Platforms
  • Lync / Voice


To be considered for this exclusive event, please send candidate resumes to esref@microsoft.com

Be sure to indicate “Mission Possible Events” in the Subject Line


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A day in the life: Technical Account Manager

Have you ever wondered what “A Day in the Life” looks like for some of our roles here in Microsoft Services?

Join me on this series as we discover just what these people do!


If you have an entrepreneurial drive are motivated by exceeding your internal and external customers’ expectations, and are good at influencing and building relationships, we want to hear from you!
With your extensive industry and technical knowledge you will be able to anticipate business needs for our key clients and provide exceptional delivery in a career with an industry and thought leader that is embracing the Software and Devices era.
Technical Account Management at Microsoft This role is all about service delivery management.

As the conduit between your customers and our global resources, you’ll manage relationships with clients, their relationship with our technology and a range of activities related to improving the operational health of their IT.
The value the Technical Account Manager brings to Microsoft is increased customer satisfaction, reduced support costs, and the awareness needed around product improvements.

Wanna know more?  Check it out! Technical Account Manager

Ready for your next career?  Check out our openings today!

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A day in the life: Support Engineer

Have you ever wondered what “A Day in the Life” looks like for some of our roles here in Microsoft Services?

Join me on this series as we discover just what these people do!


Inspire and be the difference.
What do you think of when you hear Microsoft? We think of passion, we think of inspiration, we think of collaboration, we think of innovation, and it’s our employees who make this happen. At Microsoft we’re changing the way the world works and plays while making a difference in the lives of millions by bringing best and the brightest minds together.

Support Engineer Deliver high quality service to Microsoft Enterprise customers by solving complex technical problems and helping to pro-actively prevent new issues. Work on high priority customer critical situations.

Technical Expertise Determine problem and narrow to a specific component while managing the customer’s expectations for resolution. Apply expertise to resolve multiple issues. Collaborate across teams and technical product issues leveraging global resources as needed to resolve customer issues.

Knowledge Sharing Develop workshops for colleagues, aimed to help them ramp with new technology. Attend regular team conference calls to discuss top issues, triage open cases and information sharing practices.

Passion for Technology Be innovative and passionate by providing solutions using the latest Microsoft technologies. Enjoy learning about new technologies, products and tools which can help you find a solution for a specific customer problem.

Proactive Services Develop workshops for customers and for colleagues.

Product Quality Identify if customer problem is caused by product defect and if so make the product team aware by filing a bug report or a design change request.

Wanna know more?  Check it out! Support Engineer

Ready for your next career?  Check out our openings today!

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A day in the life: Service Delivery Manager

Have you ever wondered what “A Day in the Life” looks like for some of our roles here in Microsoft Services?

Join me on this series as we discover just what these people do!

Do something extraordinary with your talent.


What do you think of when you hear Microsoft? We think of passion, we think of inspiration, we think of collaboration, we think of innovation, and it’s our employees who make this happen. At Microsoft Services we’re changing the way the world works and plays while making a difference in the lives of millions by bringing best and the brightest minds together.


Microsoft Services Delivery Managers operate in one or more of the following areas:


Account Management of single or multiple customers.


Technical Support Manage the timely resolution of customers’ technical support requests, using appropriate re- sources and escalation paths where necessary.


Technical Services Provision of technical and systems management advisory services. Ensure skills transfer and customer readiness through the provision of workshops, training events, and so forth.


Technical Knowledge The development and maintenance of a good working knowledge of current and future Microsoft® products and technologies.


Partnering Formation and maintenance of effective working relationships with Microsoft partners, the Microsoft product groups, sales, and other functions within Microsoft, as well as external bodies as required.


The role of the Service delivery manager have more emphasis than ever on the delivery of the proactive elements of the service. This part of the role requires creativity and entrepreneurial skills which drives the innovation.

Wanna know more?  Check it out! Service Delivery Manager

Ready for your next career?  Check out our openings today!

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Great Career path for Greater Women!

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One of our dedicated staffing consultant in Egypt has been collecting some amazing feedback from two talented Premier Field Engineers part of the Microsoft MEA team. Read their stories – you will get a feel on what it’s like to be an active working woman, both professionally and personally successful!

What do you value most at Microsoft?

–          Pelin: “Microsoft values employees as equal without considering their nationality, religion and gender. Diversity is strongly emphasized to give everyone equal chance.”

–          Lamia: “Microsoft values defined in the investments MS putting in people which you can’t find frequently in many organizations and this investments divided it equally between all employees regardless about the gender or any other considerations so, everyone has the chance to grow and success.”

What is the best part of your job?

–          Pelin: “Challenge. You use all your abilities and tenant to be most successful.”

–          Lamia: “I agree with Pelin it’s Challenge and Competitions. As we are working in a big organization with high standard of people from skills either soft or technical skills the competitions will be high and always you will find someone who is raising the bar!”

How do you manage the work/life balance?

–          Pelin: “There is no difference between female and male employees in that subject. We all need to work hard when needed but we get compensation when needed, which helps us to spend time with our families as much as we can.”

–          Lamia: “I agree with Pelin. There is no difference between female and male employees in that subject. However, I believe ladies can lead in Microsoft and take managerial paths as we have a great female Microsoft material who can be used to serve Microsoft in leadership positions. And always there is a room to rest when it’s need it!”

What advice would you give to other females from your country/area, potentially considering joining Microsoft?

–          Pelin: “There is no easy job. If you want to be successful and be proud of working for the world’s leading technology company, you need to work hard but what you get at the end will be well worth to it.”

Lamia: “Be unique in any environment one of the tasks which you need to achieve with hard working and creativity and that in any organization and when it comes to Microsoft be creative and taking new challenges one of the keys to success  and that what Microsoft build and invest

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